Orbitz Worldwide operates a website that is used to research, plan, and book travel services, ranging from hotels, flights, car rentals, cruises, packages, vacation rentals, and more. The company’s flagship brand, their travel website, was founded in 2001 and they are headquartered in the Citigroup Center, Chicago, Illinois, in the United States. Their website Orbitz.com was officially launched in June 2001.
Our Orbitz reviews look at their main services and website features, what people think about them, and other information about the online travel agency,
Background, History, and More Information
Barney Harford served as the CEO of Orbitz pre-Expedia. Orbitz Worldwide was acquired by Expedia in a $1.6 billion transaction in 2015, whose head is Mr. Dara Khosrowshahi.
Orbitz eventually adopted their brand name upon commencing operations as DUNC, LLC, which is formed from the initials of their first four founding airlines Continental Airlines, Delta Air Lines, Northwest Airlines, and United Airlines in February 2000.
Reviews/ What Users Have to Say
On TrustPilot, Orbitz reviews gave the travel service a low score: 0.6./10. One of the “awful” Orbitz reviews wrote, “I will never use this company again. Customer service was unable to help me. The regulations and policies they have is to protect them only. The company cannot even offer some kind of credit even though I explained my situation. Very insensitive and unresponsive.”
Meanwhile, other Orbitz reviews detail negative experiences wherein one user said that Orbitz didn’t follow up with her to ensure her vacation proceeded well as the airline she reserved went out of business before her trip. “Horrible” insurance and customer service were other reasons the travel company was disliked by customers.
Their Official Website
You can change the language of the website to Spanish, clearly seen at the upper right portion of the homepage.
You can download the Orbitz mobile app here in this link from their official website. Book on the go, stay connected with real-time updates, and get mobile-exclusive deals you’ll see only on the app. On the Orbitz app, users can earn Orbucks on flights, hotels, and more, which you can redeem instantly, and even rent car services at the last minute.
- Website URL: https://www.orbitz.com/
- Contact Email: https://www.orbitz.com/service/
- Head Office Address: Citigroup Center, Chicago, Illinois, U.S.
Not the Best Online Travel Agency
Based on the Orbitz reviews that we read, I wouldn’t recommend that you use this online travel agency – they had never had and never tried to rectify problems.
Their weakest aspect would be their customer service; with regards to this one wrote, “My experience with them to be honest has been the worst customer service I have come across in my 25 years of living on this earth. I bought a ticket with the protection plan tried to cancel it because I couldn’t go and the reps had a very nonchalant attitude in regards to that since they already had my payment. I have never felt so swindled in my life. The managers were just as bad they didn’t try to rectify the situation at all. Save yourself the trouble and book with Expedia.”
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