CheapAir.com is an online travel agency powered by a team of 90 travel enthusiasts who make use of superior customer service and cutting edge technology to simplify shopping and booking of travel deals for their customers. This CheapAir Reviews will discuss about how the travel agency started and more information that customers might find essential and helpful.
Background, History, and More Information
CheapAir.com was established by Jeff Klee, in 1989. Klee launched the website from his college dorm room at the University of Michigan while planning his trip to Europe on a student’s budget. The agency opened a call center in Los Angeles in 1991, known as 1-800-CheapAir. In 199-1996 additional call centers were opened in New York and Chicago.
Jeff Klee is the founder, and has been the Chief Executive Officer of CheapAir since 1989. He is also the CEO of AmTrav. Klee is an Advisory Board Member of BWG Strategy LLC since August 2016. He graduated with a Bachelor in Economics from the University of Michigan.
CheapAir.com’s headquarters is located in Calabasas, California. It has two more offices situated in Chicago and Denver. The online travel agency is a privately owned company under American Travel Solutions or AmTrav.
Reviews/ What Users Have to Say
“My elderly mother (80) called and booked over the phone because she can’t use a computer. This company booked her; spelled her name wrong and then put her on a red eye flying 1 am all night-but “landing on the day she requested”. When I contacted them on her behalf they called me a liar and said she was sitting at a computer in Atlanta GA to book her ticket. HA! She lives in the midwest was with me and doesn’t use a computer. They would not help; it was a complete time consuming nightmare, elderly or not. I would NEVER use this company. Walk, drive take a train or pay double but NEVER use this company.” says Dana B (via trustpilot.com)
“Thank you for making it so easy. You had the lowest fare and the BEST CONNECTIONS!! And I love the way I can view the itinerary and put payment info on the same page! I could just scroll up to double check everything was correct and as I thought it was. So count me in as a your new fan. The nex time I travel, I’ll check with you guys first!” says Melissa K., Del Mar, CA (CheapAir Testimonials)
Their Official Website
The official website allows customers to look for and book flights, hotel rooms, and cars, while the official blog has different articles: travel information, travel stories, and travel guides that may be helpful to the customers.
- Website URL: www.cheapair.com
- Contact number: 1-800-CheapAir
- Contact Email: firstname.lastname@example.org
- Head Office Address: 26707 West Agoura Road, Calabasas, CA 91302 United States
To sum it up
A number of CheapAir Reviews express the dissatisfaction of customers to the services provided by the travel agency. Among the common complaints were misleading and deceiving cancellation policy, unreturned refunds, and poor customer service. There some customers who wrote CheapAir Reviews that are satisfied with the services and would continue to use the agency for their future travels.